Cancellation & Refund Policy | Aurelius Health Group

Subscription Services

Your membership in the subscription program ("Subscription Service"), including your ability to access the services, begins when you have completed the intake form, at which time you will be charged for the first month of the Subscription Services.

The Subscription Services include access to providers, medications where appropriate, and online support. Please review our FAQs below for additional information.

Medical disqualification: If you are disqualified by our medical provider for any medical reason, you will receive a full refund.

Cancellation Policy

You may cancel your Subscription Service at any time for any reason. To cancel, please contact customer service at support@aureliushealthgroup.com and request a cancellation, or through the process outlined in your online account.

Submit your cancellation request Contact customer service at least 72 hours before your next billing date to ensure your subscription is not charged for the following cycle.

If notice is received late If the 72-hour notice is not met, your subscription will be charged on the next billing date. Cancellation will then take effect on the subsequent billing date.

Access through end of cycle After cancellation, you will continue to receive Subscription Services through the end of your current billing cycle.

Cancel your subscription

support@aureliushealthgroup.com

Refund Policy

You may request or be issued a refund for your current billing cycle only if, at the time of the request or cancellation, your medication has not been ordered.

New patients: This will generally be upon submission of your intake form if no live video visit is required, or at the completion of the video visit if a live visit is required.
Returning patients: This will typically be when a refill intake is submitted for the specific billing cycle.

Important: Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered, in order to protect public health and safety. If your medication has been ordered prior to cancellation, you are not eligible for a refund.

Refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles. This policy ensures that all medications provided are handled and dispensed with utmost care and compliance.

Refunds for Bundle Pricing

If you purchased a bundled plan (multi-month pricing), refunds will be calculated as a prorated amount, based on:

The number of months of medication shipments you have already received, and
The regular (non-bundle) pricing for each of those months.

The difference between what you paid under bundle pricing and the calculated standard-rate total for months received will be returned to you.

Damaged or Incorrect Items

Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately at support@aureliushealthgroup.com.

In most cases, damaged or incorrect medications will be replaced by the pharmacy.
Refunds will be considered on a case-by-case basis upon evidence of damage or that the incorrect medication was received.
When possible, the medication will be replaced rather than refunded.

Subscription Services FAQs

What is included in my Subscription Services price?

Your Subscription Services represents a single price for the subscription purchased. This may include consultations — both live and via electronic form submissions — and reviews with a Provider for medications that are fulfilled through a pharmacy or other health care services. It may also include lab services, care support, a 24/7 patient support line, and other services to support your medical weight loss journey. Services, labs, and medications covered with the single Subscription Service price may vary.

What if my provider determines I am no longer eligible for the Subscription Services?

If your Provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at support@aureliushealthgroup.com.

What governs my Subscription Services beyond this policy?

Unless otherwise stated herein, Aurelius Health Group's Terms of Use govern the Subscription Services Cancellation and Refund Policy. In all events, you are responsible for all fees from services and healthcare services rendered. This Subscription Services Cancellation and Refund Policy governs fees for Subscription Services only.

How do I know if my medication has been "ordered"?

Your medication is considered ordered once your Provider has submitted the prescription to the pharmacy. You will typically receive a notification when this occurs. If you are unsure of the status, contact customer service before your billing date to confirm and preserve refund eligibility.

How long does a refund take to process?

Approved refunds are typically processed within 5–10 business days to your original payment method. Processing times may vary depending on your financial institution.